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VITAVIVA-INFO

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Privacy Policy

Privacy policy

VITAVIVA complies with the EU rules on General Data Protection Regulation (GDPR). To enable us to process your order we will typically acquire information which includes your name, address, phone number and your e-mail. Your information is stored on servers with limited access that are located in controlled facilities. You can read more below.

We only use your contact information to deliver your products and to contact you regarding your order. We do not share or sell your contact information to third parties, except if required by law. We only store your contact information in Vitaviva.com 's database where they at any time will be handled confidentially. If you subscribe to our newsletter, your information will also be shared with Mailchimp, but they comply with the same GDPR.

Personal data is all kinds of information that may be attributed to you to some extent. When you use VITAVIVAs website, we collect a variety of such information.  There are typically the following types of information that will be collected and processed: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests).

We have, of course, taken any technical and organizational measures against the fact that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of the person, misused or otherwise treated in violation of the law.

The information is kept for the time allowed by law, and we delete them when they are no longer necessary. 

Cookies

Cookies are text files stored on your computer that make it easier for you to surf the Internet. For example, cookies remember your username and your address on websites that you previously used. Vitaviva.com uses cookies to remember your language preference, product views and your customer ID to make it easier for you next time you visit vitaviva.com.

Cookies never contain information about your credit card or your password. You can delete stored cookies on your computer at any time.

Disclosure of information

Data about your use of the website, which ads you receive and, if any, click on, geographic location, gender and age segment, etc. be disclosed to third parties to the extent that this information is known. You can see which third parties are in the "Cookies" section above. The information is used to target advertising if we use this. In addition, we use a number of third parties for storing and processing data. These only deal with information on our behalf and may not be used for their own purposes. Disclosure of personal information such as name and e-mail, etc. will only happen if you consent to it.

We only use computer users in the EU or in countries that can provide your information with adequate protection.

Insights and complaints

You have the right to know what personal information I am processing about you. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to correct or delete. Inquiry about this can be done at:  viva@vitaviva.com

If you would like to complain about our processing of your personal information, you also have the opportunity to contact the Data authority in the Netherlands.

You can always change your preferences and update your information by logging into your account using the link at the top right of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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